# Refund requests (/help/organizers/tickets/refund-requests)



**What you'll get:** every refund request answered, in one place.

<Steps>
  <Step>
    Open your event and go to the 

    **Refund Requests**

     tab.
  </Step>

  <Step>
    Read the request, then click 

    **Approve**

     or 

    **Deny**

    .
  </Step>

  <Step>
    To approve, check the amount and click 

    **Approve & Refund**

    . To deny, add a short reply and click 

    **Deny**

    .
  </Step>
</Steps>

**You're done when** the request shows **Approved** or **Denied**, and the attendee is told.

What happens to the money: [refunds](/help/organizers/money/refunds). You can also refund any order yourself from the **Orders** tab with **Refund**.


## Common questions

### How do attendees ask?

They click **Request refund** on their ticket under **My tickets**, pick a reason and submit.

### Can some refunds happen without me?

Yes. If your **Refund Policy** allows it, attendees see **Cancel & refund** instead and get their money back right away.

### Can I refund only part?

Yes. Enter an amount in **Refund Amount**. Leave it blank for a full refund.