Terms of Service

These Terms of Service ("Terms") are a binding agreement between you and BZAR Technologies, Inc., a Delaware corporation ("bzar," "we," "us," or "our"). They govern your access to and use of bzar.app, our mobile apps, and every related product, feature, and service we offer (together, the "Service").

By creating an account, clicking to accept these Terms, or accessing or using the Service, you agree to these Terms and to our Privacy Policy. If you use the Service on behalf of a business or other organization, you agree to these Terms on its behalf and confirm that you have authority to bind it; "you" then includes that organization. If you do not agree, do not use the Service.

Please read Section 21 carefully. It requires you and bzar to resolve most disputes through binding individual arbitration rather than in court, and it waives your right to a jury trial and to take part in a class action. You can opt out of arbitration within 30 days, as Section 21 explains.

• You must be at least 18 years old, and able to form a binding contract, to create an account or to buy anything through the Service. A person under 18 may attend an event only with a ticket bought by a parent or guardian, who is responsible for that minor.
• The Service is offered only in the United States and is focused on the Washington, DC, Maryland, and Virginia area. We may limit who can use any part of it, and where.
• You must give accurate, current, and complete information, keep it up to date, and keep your sign-in credentials secure. You are responsible for everything that happens under your account. Tell us right away at hello@bzar.app if you believe your account has been used without permission.
• You may not create an account for someone else without their permission, hold more than one personal account, or create an account after we have suspended or removed you.
• We may refuse, suspend, or close any account, and may verify any information you give us, including through third parties.

bzar is a technology platform. It lets independent vendors and event organizers list services, products, events, tickets, and booth space, and lets customers, attendees, and vendors find and pay them.

• We are not a party to your transactions with other users. The contract for a booking, a purchase, a ticket, or a booth is between the customer, attendee, or vendor and the vendor or organizer who offers it. bzar does not provide the services or products listed, does not run the events listed, and is not an agent, employer, partner, or joint venturer of any user.
• We do not vet or guarantee users or listings. We are not responsible for the quality, safety, legality, timing, or accuracy of any listing, service, product, event, venue, or user, or for whether a vendor or organizer performs. Any badge, review, recommendation, or verification on the Service is information only, not an endorsement or guarantee.
• Payments run through bzar.Although bzar is not a party to the underlying transaction, payments for it are processed through bzar's platform with Stripe, as Section 5 describes.
• You use other users' offerings at your own risk, and you should take the precautions you would take with any business or event you find online or in person.

Everyone

• Give accurate information and deal honestly with other users.
• Comply with these Terms and all laws that apply to you.

Vendors

• You are solely responsible for your listings, prices, policies, services, products, and communications, and for performing what you sell.
• You are responsible for holding every license, permit, registration, certification, and insurance policy your business needs, including food-handling and health permits where they apply, and for following all consumer-protection, advertising, privacy, and product-safety laws.
• You must handle customer personal information you receive through the Service lawfully, only to serve that customer, and as your own privacy obligations require.

Organizers

• You are solely responsible for your events: their accuracy, safety, permits, venue arrangements, security, accessibility, insurance, vendor selection, and compliance with law and venue rules.
• You are responsible for honoring the tickets you sell and the booth agreements you make, and for your own refund and cancellation decisions.

Customers and attendees

• Read a vendor's or organizer's terms, policies, and event details before you pay. Those terms apply to your purchase in addition to these Terms.

Stripe

Payments on the Service are processed by Stripe. To receive payments, a vendor or organizer must open a Stripe connected account and agree to the Stripe Connected Account Agreement, which includes the Stripe Services Agreement (together, the "Stripe Terms"). By receiving payments through the Service you agree to the Stripe Terms, as Stripe may change them, and you authorize bzar to share information about you and your transactions with Stripe. bzar is not a bank or a money transmitter and does not hold your funds; payout timing, holds, and reserves are also subject to the Stripe Terms.

Many payments are made as Stripe "destination charges": the customer's card is charged on bzar's platform account, and the amount due to the vendor or organizer is transferred to its connected account after bzar's fees are deducted. Each vendor and organizer appoints bzar as its limited agent to accept payments from customers on its behalf. A customer's payment to bzar is treated as a payment to the vendor or organizer, and satisfies the customer's obligation to pay for that purchase.

Current fees

The fees below are the ones in effect when these Terms were last updated. The fees that apply to a transaction are the ones shown at checkout or in your dashboard when it happens. bzar fees are non-refundable except as stated here or shown at checkout.

• Tickets and event orders.bzar keeps a platform fee of 3% of the amount charged for paid tickets, and for event-store, preorder, and live event-day orders, deducted from the organizer's or vendor's payout. Free tickets and free events do not go through Stripe and carry no fee.
• Paid booth applications. A vendor applying for a paid booth pays a platform fee of 3.9% of the booth fee, a $2.50 non-refundable application fee, and, depending on the fee structure the organizer chooses, card processing. An organizer may choose to absorb some or all of these fees. If the organizer rejects the application, the booth fee and the 3.9% platform fee are refunded; the $2.50 application fee and card processing are not. Booths with a $0 fee carry no fees.
• Service payments(bookings, quote deposits and balances, invoices, payment plans, and paid consultations). The customer pays the vendor's price plus a 5% service fee. A vendor on the Free plan pays a bzar fee of 5% of the price; a vendor on bzar Pro, including during a free trial, pays no bzar fee. Every vendor also covers card processing, currently 2.9% plus $0.30 of the amount charged. bzar and processing fees are deducted from the vendor's payout. On a refund, the customer's service fee and the vendor's bzar fee are returned in proportion to the amount refunded; card processing is not returned. Payments created under earlier fee terms keep those terms.
• Subscriptions. bzar Pro is billed separately, as Section 8 describes.

Changes to fees

We may add, remove, or change fees at any time. A change applies to transactions made after it takes effect, not to a completed one. Where the law requires advance notice of a fee change, we will give it.

Pricing, payouts, and set-off

• Vendors and organizers set their own prices, deposits, and policies. bzar does not control or guarantee them.
• We may delay, hold, or withhold a payout, or ask Stripe to, where we reasonably suspect fraud, a policy violation, a high risk of refunds or disputes, or a legal requirement.
• You authorize bzar to recover any amount you owe bzar or a customer under these Terms (including fees, refunds, disputes, and chargebacks) by deducting it from your payouts or pending balance, by reversing transfers to your Stripe account, or by charging a payment method you keep on file with us.
• You may not arrange payment outside the Service for a transaction you started on the Service to avoid bzar's fees.

• Vendors and organizers set their own refund and cancellation policies, and decide refund requests under them, except where these Terms or the law say otherwise. Customers should contact the vendor or organizer first.
• bzar is not responsible for refunds owed by a vendor or organizer. We may, at our discretion and without any obligation, issue or facilitate a refund, for example where an event is cancelled, where we suspect fraud or misrepresentation, or where a vendor or organizer does not respond. You authorize us to recover any refund we issue on your behalf as Section 5 describes.
• Chargebacks and payment disputes.Vendors and organizers are responsible for every chargeback, dispute, reversal, and related fee on their transactions, and for responding to them with any evidence we or Stripe request. Because many charges are made on bzar's platform account, a dispute may be charged to bzar first; we may recover the disputed amount and fees from you.
• Customers agree to contact the vendor, organizer, or bzar before filing a chargeback, and not to file one for a payment they authorized and received what they paid for.

Vendors and organizers are responsible for determining, collecting, reporting, and paying all taxes that apply to their sales, including sales, use, admissions, and income taxes. bzar may collect, remit, or report taxes, and may issue tax forms (such as Form 1099-K through Stripe), where the law requires it or we choose to, and may ask you for tax information to do so. Nothing on the Service is tax advice.

Vendors can use bzar on the Free plan or subscribe to bzar Pro, a paid subscription. The features included in each plan are shown in the Service and may change over time; we may add, change, or remove features in any plan.

Price and free trial

• The price, billing start date, and any free trial that apply to you are the ones shown to you, and that you confirm, before you subscribe.
• We may ask for a payment method when you start a free trial. Unless you cancel before the trial ends, your subscription converts to a paid subscription when the trial ends and your payment method is charged automatically.

Automatic renewal

bzar Pro renews automatically every month, and we charge your payment method on file for each month at the then-current price, until you cancel.

How to cancel

You can cancel at any time in your vendor dashboard under Settings → Plan and billing, or by emailing hello@bzar.app. Cancelling during a free trial ends the trial and you are not charged. Cancelling after billing starts takes effect at the end of the current billing period; you keep bzar Pro until then and are not charged again.

No refunds

Subscription fees are non-refundable, and we do not give refunds or credits for partial months or unused features, except where the law requires it. If you think you were charged in error, contact us.

Price changes

We may change the price of bzar Pro. We will tell you before a new price applies to your existing subscription and give you the chance to cancel before it does. If you do not cancel, the new price applies from the billing period after it takes effect.

Failed payments

If a charge fails, we or Stripe may retry it, and we may suspend or cancel your bzar Pro access until it is paid. If your account is suspended or closed under Section 17, your subscription ends and you are not billed again; fees already paid are not refunded.

Earlier programs

Applying to or being accepted into any program we run, such as the founding-vendor program (now closed to new applications), does not by itself create or cancel a subscription. The terms you confirmed when you subscribed continue to apply to that subscription.

Some features use artificial intelligence, including our assistant Baz, setup import, inbox sorting, draft replies, and document autofill. They send the content they work with to third-party AI model providers, as our Privacy Policy explains.

• AI output can be wrong, incomplete, or inappropriate. It is not professional, legal, tax, or financial advice.
• You are responsible for reviewing, editing, and approving anything an AI feature drafts, imports, or suggests before you publish, send, or rely on it, including prices, policies, listings, and messages sent in your name.
• You must have the right to give us the content you ask an AI feature to use (for example, your website, social media, documents, and images).

The Service works with services we do not control, including Stripe, Google (sign-in, Maps, Calendar, Gmail, and Business Profile), Apple, Instagram (Meta), Square, and Shopify. When you connect or use one, its own terms and privacy policy govern your relationship with it, and you authorize us to access and exchange data with it on your behalf to provide the features you use. bzar is not responsible for third-party services, their availability, or any change in how they work, and we may stop supporting any of them at any time.

To help people find local events and businesses, the Service shows some event listings and business information gathered from public sources such as event sites, business websites, map listings, and public social media. We do not verify that information, and it may be out of date. A public listing does not mean the event or business is affiliated with or endorsed by bzar.

If you run an event or business shown on bzar and want a listing corrected or removed, email hello@bzar.app and we will review the request.

You keep ownership of the content you submit to the Service, such as text, photos, videos, logos, listings, reviews, and messages ("User Content").

You grant bzar a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to host, store, reproduce, modify (for example, to resize or format), publish, display, distribute, and use your User Content to operate, provide, improve, and promote the Service, including in marketing for bzar and your listings. The license continues for as long as your User Content is on the Service, and afterwards for copies in backups, in content shared with others, and in marketing materials already created.

You confirm that you have all rights needed to grant this license, that your User Content is accurate, and that it does not infringe or violate anyone's rights or any law. We may review, remove, or refuse any User Content at any time, but we have no obligation to monitor it.

The Service, including its software, design, text, graphics, and the bzar name and logos, belongs to bzar or its licensors and is protected by law. We grant you a limited, revocable, non-exclusive, non-transferable license to use the Service as these Terms allow. You may not copy, modify, reverse engineer, or create derivative works of the Service, or use our names or logos, without our written permission. If you send us feedback or ideas, we may use them without any obligation to you.

You agree not to:

• Break the law, or help anyone else break it.
• Commit fraud, mislead others, impersonate anyone, or misrepresent your identity, business, or affiliation.
• List or sell anything illegal, unsafe, stolen, counterfeit, or infringing, or anything a vendor or organizer is not authorized to sell.
• Harass, threaten, or discriminate against anyone, or post hateful, violent, sexually explicit, or otherwise objectionable content.
• Send spam or unsolicited messages, or use other users' contact information for anything other than the transaction it was shared for.
• Post fake reviews, or manipulate ratings, search, or rankings.
• Avoid bzar's fees, or move a transaction started on the Service off the Service to avoid them.
• Scrape, crawl, or harvest data from the Service, or access it by automated means, without our written permission.
• Probe, test, or breach our security, upload malware, or interfere with or overload the Service.
• Use the Service, or its content, to build a competing product or to train AI models.
• Create accounts to get around a suspension, restriction, or limit.

We respond to notices of alleged copyright infringement under the Digital Millennium Copyright Act (DMCA). If you believe content on the Service infringes your copyright, send our designated agent a notice that includes:

• your physical or electronic signature;
• the copyrighted work you claim is infringed;
• the material you claim is infringing, with enough detail (such as its URL) for us to find it;
• your address, telephone number, and email address;
• a statement that you have a good-faith belief that the use is not authorized by the copyright owner, its agent, or the law; and
• a statement, under penalty of perjury, that the information in the notice is accurate and that you are the copyright owner or are authorized to act for the owner.

Designated agent: Copyright Agent, BZAR Technologies, Inc., 16192 Coastal Highway, Lewes, DE 19958. Email: hello@bzar.app(subject "DMCA notice").

If your content was removed and you believe that was a mistake, you may send a counter-notice as the DMCA allows. We may remove content without notice, and we terminate the accounts of repeat infringers in appropriate circumstances.

You agree that we may communicate with you electronically, by email, in-app or push notification, or by posting on the Service, and that these communications satisfy any legal requirement that a communication be in writing. You agree to receive transactional and account messages (such as receipts, booking and ticket updates, and security and policy notices), which you cannot opt out of while you have an account. You can opt out of marketing email using the link in any such email. Where we offer text messages, we send them only with the consent the law requires.

You may stop using the Service at any time, and you may close your account from your settings or by contacting us. We may suspend, restrict, or terminate your account or access to any part of the Service, remove any content or listing, or cancel any transaction, at any time and for any reason, with or without notice, including if we believe you have violated these Terms, created risk or possible legal exposure for bzar or others, or if we stop offering the Service.

Closing an account does not end obligations that arose before it closed, such as amounts owed, pending orders, bookings, events, and refunds. Sections 5 through 7 (for amounts owed), 12, 13, and 18 through 24, and any other terms that by their nature should survive, survive termination.

THE SERVICE, AND ALL CONTENT, LISTINGS, AND AI OUTPUT ON IT, ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND. TO THE FULLEST EXTENT THE LAW ALLOWS, bzar DISCLAIMS ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, NON-INFRINGEMENT, AND ANY WARRANTY ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

We do not warrant that the Service will be uninterrupted, timely, secure, or error-free, that data will not be lost, or that any information, listing, user, service, product, or event is accurate, reliable, safe, or lawful. We are not responsible for the conduct of any user or third party, online or offline, or for any injury, damage, or loss at any event or in any service or product. Some jurisdictions do not allow certain disclaimers, so some of these may not apply to you.

TO THE FULLEST EXTENT THE LAW ALLOWS, bzar AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, BUSINESS, GOODWILL, OR DATA, ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS, EVEN IF WE WERE TOLD THEY WERE POSSIBLE.

TO THE FULLEST EXTENT THE LAW ALLOWS, bzar's TOTAL LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THE SERVICE OR THESE TERMS IS LIMITED TO THE GREATER OF (A) THE FEES YOU PAID TO bzar (NOT AMOUNTS PAID TO VENDORS OR ORGANIZERS) IN THE 12 MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) $100.

These limits apply to every theory of liability, including contract, tort (including negligence), and statute, and even if a remedy fails of its essential purpose. They do not limit liability that cannot be limited by law.

You will defend, indemnify, and hold harmless bzar and its affiliates, officers, directors, employees, and agents from and against all claims, demands, losses, liabilities, damages, fines, costs, and expenses (including reasonable attorneys' fees) arising out of or relating to: (a) your use of the Service; (b) your User Content; (c) your violation of these Terms or of any law or third-party right; (d) any service, product, event, booth, or ticket you offer, sell, or buy; and (e) if you are a vendor or organizer, your business, your events, your customers and attendees, and any taxes, refunds, chargebacks, and disputes on your transactions. We may take over the defense of any claim at your expense, and you will cooperate with us.

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS.

Informal resolution first

Before starting an arbitration or court case, you and bzar agree to try to resolve the dispute informally. The party with a claim must send a written notice describing it and the relief sought (to bzar at hello@bzar.app and at the address in Section 25; to you at the email on your account). If it is not resolved within 30 days, either party may begin a proceeding.

Binding individual arbitration

Except as stated below, any dispute, claim, or controversy between you and bzar arising out of or relating to these Terms or the Service (a "Dispute"), including whether a Dispute must be arbitrated, will be resolved by final and binding arbitration on an individual basis. The Federal Arbitration Act governs this section. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules or, for a Dispute with a business user, its Commercial Arbitration Rules, as modified by this section. If the AAA is unavailable, JAMS will administer it under its corresponding rules. The arbitrator may award the same individual relief a court could, but only in favor of the individual party seeking relief and only to the extent needed for that party's individual claim. Hearings may take place by video or phone, or in the county where you live. Fees are paid as the applicable rules provide.

Exceptions

Either party may bring an individual claim in small-claims court if it qualifies, and either party may seek an injunction in court to stop infringement or misuse of its intellectual property or the Service.

Class action and jury trial waiver

YOU AND bzar EACH AGREE TO BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. YOU AND bzar EACH WAIVE THE RIGHT TO A JURY TRIAL.

If 25 or more similar demands for arbitration are filed against bzar by or with the help of the same or coordinated counsel, they may be administered in batches as the administrator's mass-arbitration procedures allow. If the class action waiver is found unenforceable for a claim, that claim must be decided by a court, not in arbitration, and stayed until the individual arbitration is complete.

Opting out

You may opt out of this arbitration agreement by emailing hello@bzar.app with the subject "Arbitration opt-out", your name, and the email on your account, within 30 days after you first accept these Terms. Opting out does not affect any other part of these Terms.

These Terms and any Dispute are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and by the Federal Arbitration Act. Any Dispute not subject to arbitration, or any action to confirm or vacate an arbitration award, must be brought exclusively in the state or federal courts located in Delaware, and you and bzar consent to their personal jurisdiction there. This does not take away any protection the law of the place where you live gives you that cannot be waived by contract.

We may change, suspend, or discontinue any part of the Service at any time. We may also change these Terms at any time by posting the updated version here and changing the "Last updated" date. Changes take effect when posted, unless we say otherwise or the law requires notice or a later date. Your continued use of the Service after a change means you accept it. If you do not agree, stop using the Service and close your account.

• Entire agreement. These Terms, the Privacy Policy, and any terms we show you for a specific feature or program are the whole agreement between you and bzar about the Service.
• Severability. If any provision is found unenforceable, it will be enforced to the maximum extent possible and the rest of these Terms stay in effect.
• No waiver. Our failure to enforce a provision is not a waiver of it.
• Assignment. You may not assign or transfer these Terms without our written consent. We may assign them, including in a merger, acquisition, or sale of assets.
• Force majeure. We are not liable for any delay or failure caused by events beyond our reasonable control, such as natural disasters, severe weather, public-health emergencies, acts of government, war, labor disputes, power or internet failures, or failures of third-party services.
• Relationship. Nothing in these Terms creates an employment, agency (except the limited payment collection agency in Section 5), partnership, or joint venture relationship.
• No third-party beneficiaries, except for the bzar parties covered by Sections 19 and 20.
• Headingsare for convenience only, and "including" means "including without limitation."

BZAR Technologies, Inc.
16192 Coastal Highway
Lewes, DE 19958
Email: hello@bzar.app