Terms of Service

By accessing or using the BZAR platform at bzar.app (the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, do not use the Service.

You must be at least 18 years of age to use the Service. By using the Service, you represent and warrant that you are at least 18 years old and have the legal capacity to enter into these Terms.

BZAR is a community marketplace platform that connects consumers with local service vendors and product sellers, and provides event management tools for organizers. The platform currently serves the Washington DC, Maryland, and Virginia (DMV) metropolitan area.

The Service provides tools for event discovery and ticketing, vendor applications to events, vendor profiles and storefronts, messaging between users, and payment processing. BZAR acts as a platform facilitator and is not a party to transactions between users.

Some parts of the Service are paid. Browsing, creating an account, buying tickets, and vendor and organizer accounts are free — including your public storefront, selling your products and services, and taking bookings. The vendor business-management tools require a paid BZAR Pro subscription, which renews automatically each month until cancelled. Section 6 sets out the price, the billing start date, how renewal works, and how to cancel. Transaction fees on tickets and event applications are set out in Section 5.

To use most features of the Service, you must create an account. You agree to:

• Provide accurate, current, and complete information during registration.
• Maintain the security of your password and account credentials.
• Promptly update your information if it changes.
• Accept responsibility for all activity that occurs under your account.
• Maintain only one account per person. Creating multiple accounts to circumvent restrictions or manipulate the platform is prohibited.

The Service supports three user roles, each with specific responsibilities:

Consumers

• Use the platform to discover events, purchase tickets, browse vendors, and communicate with vendors.
• Provide accurate information when making purchases or booking services.
• Engage respectfully with vendors and organizers.

Vendors

• Provide accurate business information, including category, location, and service descriptions.
• Fulfill commitments made to consumers and event organizers.
• Comply with all applicable local, state, and federal laws, including obtaining necessary licenses and permits.
• Respond to customer inquiries and booking requests in a timely manner.

Organizers

• Provide accurate event information, including dates, venue, categories, and ticket details.
• Manage vendor applications fairly and in a timely manner.
• Ensure events comply with all applicable laws, regulations, and venue requirements.
• Honor ticket purchases and vendor booth agreements.

Payments on BZAR are processed through Stripe Connect. Vendors and organizers must connect a Stripe account to receive payments.

• Vendor event application fees: For paid events, vendors are charged a platform fee of 3.9% of the booth fee plus a $2.50 non-refundable application fee at the time of application submission. If the application is rejected, the booth fee and platform fee are refunded; the $2.50 application fee is non-refundable. Free events ($0 booth fee) have no application fees.
• Ticket purchase fees: BZAR charges a 3% platform fee on paid ticket purchases. This fee is included in the amount collected and returned to the buyer if a refund is issued.
• Stripe processing fees: Standard Stripe processing fees (2.9% + $0.30) apply to all paid transactions. These fees are set by Stripe and are separate from BZAR platform fees.
• Pricing: Vendors set their own prices for services and products. Organizers set their own ticket prices and booth fees. BZAR does not control or guarantee pricing.
• Free tickets: Tickets priced at $0 are processed directly on the platform without involving Stripe payment processing.
• Vendor subscriptions: The BZAR Pro monthly subscription is separate from the transaction fees above. Section 6 covers it in full.

A free BZAR vendor account lets you create a profile and a public storefront, list and sell your products and services, take bookings, apply to events, and message customers. BZAR Pro is a paid monthly subscriptionlayered on top of that free account. The vendor business-management tools (booking and pay links, customer records, quotes and contracts, automations, and the other tools marked "BZAR Pro") require an active BZAR Pro subscription. If you do not subscribe, your free vendor account continues to work for everything listed above.

Price and billing start date

The price and the billing start date that apply to you are the ones shown to you at the moment you subscribe. You confirm both with a checkbox before checkout, and we save that confirmation with your account. Vendors subscribing when these Terms were last updated pay $39.99 per month, with billing starting November 1, 2026. If we change either value for future sign-ups, the change applies only to people who subscribe after it takes effect — never retroactively to a confirmation you already gave.

Card on file and free trial

• You pay nothing when you sign up. Your subscription starts in a free trial that runs until the billing start date shown to you.
• Your trial always runs at least 14 days. If you subscribe within 14 days of the billing start date, or after it has passed, your trial ends 14 days from the day you subscribe instead — and that later date is the one shown to you before you confirm.
• We collect a payment card up front. Stripe stores the card; BZAR never sees or stores your full card number. The card is kept on file so the subscription can charge automatically when the trial ends.
• We never charge you before the billing start date you confirmed. In rare cases the first charge can land slightly after that date, never before it.

Automatic renewal

When the free trial ends, your subscription automatically becomes a paid monthly subscription, and it renews automatically every month until you cancel. Each renewal charges the card on file for the monthly price without further action by you. There is no fixed end date and no separate reminder before each monthly renewal. Your current status, your next billing date, and your price are always shown in your vendor dashboard under Settings → Subscription.

How to cancel

• Cancel yourself, at any time. Go to Settings → Subscription in your vendor dashboard and select Cancel. No phone call, no email, and no explanation is required.
• Cancelling during the free trial takes effect immediately, and you are never charged.
• Cancelling after billing has started takes effect at the end of the month you already paid for. You keep BZAR Pro until that date, and no further charges are made.
• If you change your mind before that date, you can reactivate the subscription from the same screen.
• If you cannot reach the cancellation screen for any reason, email us at hello@bzar.app and we will cancel it for you.

Refunds and partial months

Monthly subscription fees are non-refundable, and we do not prorate a partial month. When you cancel, you keep access until the end of the period you already paid for instead of receiving a refund. If you believe you were charged in error, contact us at hello@bzar.app and we will review it.

Price changes

We will not raise the monthly price of your founding-cohort subscription for as long as it stays active. For any other price change, we will email you at least 30 days before it applies, and you may cancel before the new price takes effect. If you cancel and later subscribe again, the price available at that time applies.

Failed payments

If a renewal charge fails, Stripe retries it. While a payment is outstanding we may suspend access to BZAR Pro features, and we may cancel the subscription if the payment is not completed. Keep your card details current in Settings → Subscription.

Founding-cohort applications

The founding-vendor program is closed to new applications. For an application submitted while it was open and still under review, applying, subscribing, and being accepted remain three separate things:

• Your subscription starts when you complete checkout. It is not conditional on our accepting your application, and it renews on the schedule above regardless of the review outcome.
• Applying does not guarantee acceptance into the founding cohort or access to any specific tool.
• If we decline your application, we will cancel your subscription before any charge is made. You may also cancel it yourself at any time, as described above.
• Your free BZAR vendor account remains available either way.

Subscriptions and account termination

If your account is suspended or terminated under Section 13, your BZAR Pro subscription is cancelled at the same time and you are not billed again. We do not refund the current month, except where we terminated your account for a reason other than your breach of these Terms.

Refund policies are determined by individual vendors and event organizers. BZAR facilitates refund processing through Stripe but is not responsible for refund decisions.

• Vendor application refunds:If a vendor's event application is rejected, the booth fee and platform fee are refunded. The $2.50 application fee and Stripe processing fees are non-refundable. If an event is cancelled, the full amount including the application fee is refunded.
• Ticket refunds: When a ticket refund is issued, the full amount including the platform fee is returned to the buyer.
• Subscription fees: BZAR Pro monthly fees are non-refundable and are not prorated. See Section 6.
• Consumers should contact the vendor or organizer directly regarding other refund requests.
• If a vendor or organizer is unresponsive, you may contact BZAR at hello@bzar.app for assistance.
• BZAR reserves the right to facilitate refunds in cases of fraud, misrepresentation, or cancelled events.

You retain ownership of all content you upload to the Service, including text, images, logos, and other materials ("User Content").

By uploading User Content, you grant BZAR a non-exclusive, worldwide, royalty-free license to use, display, reproduce, and distribute your content solely for the purpose of operating and promoting the Service. This license ends when you delete your content or account, except where your content has been shared with others and they have not deleted it.

You represent that you have the right to upload all content you submit and that it does not infringe on any third party's intellectual property or other rights.

You agree not to:

• Use the Service for any fraudulent, deceptive, or illegal purpose.
• Harass, threaten, or discriminate against any user.
• Circumvent the platform's payment system (e.g., arranging off-platform payments to avoid fees or record-keeping).
• Scrape, crawl, or use automated means to access the Service without our written permission.
• Impersonate another person, business, or entity.
• Upload malicious content, including viruses, malware, or spam.
• Interfere with or disrupt the Service or its infrastructure.
• Create multiple accounts to circumvent suspensions or restrictions.
• Use the Service to promote illegal goods or services.

Disputes between users (consumers, vendors, and organizers) should be resolved directly between the parties involved. BZAR may, at its discretion, mediate disputes but is not obligated to do so.

These Terms are governed by and construed in accordance with the laws of the Commonwealth of Virginia, without regard to its conflict of law provisions.

Any legal action or proceeding arising out of or relating to these Terms shall be brought exclusively in the federal or state courts located in Virginia, and you consent to the jurisdiction of such courts.

BZAR is a platform that facilitates connections between consumers, vendors, and organizers. We are not a party to transactions between users and do not guarantee the quality, safety, legality, or availability of any services, products, or events listed on the platform.

To the maximum extent permitted by law, BZAR and its officers, directors, employees, and agents shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or goodwill, arising from your use of the Service.

Our total liability for any claim arising from or related to the Service shall not exceed the amount you paid to BZAR (not to vendors or organizers) in the twelve months preceding the claim.

You agree to indemnify, defend, and hold harmless BZAR, its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising from:

• Your use of the Service.
• Your violation of these Terms.
• Your violation of any rights of another user or third party.
• Any content you upload or submit to the Service.

You may terminate your account at any time by contacting us at hello@bzar.app.

We may suspend or terminate your account at any time, with or without notice, for conduct that we determine violates these Terms, is harmful to other users or the Service, or for any other reason at our sole discretion.

Upon termination, your right to use the Service ceases immediately. Provisions that by their nature should survive termination (including indemnification, limitation of liability, and dispute resolution) will remain in effect.

If you hold a BZAR Pro subscription when your account is terminated, the subscription is cancelled at the same time and you are not billed again. Section 6 describes how that works.

We may update these Terms from time to time. When we make material changes, we will update the "Last updated" date at the top of this page and notify affected users via email or a prominent notice on the Service at least 30 days before the changes take effect.

Your continued use of the Service after changes are posted constitutes acceptance of the updated Terms. If you do not agree with the changes, you should stop using the Service and contact us to close your account.

If you have questions about these Terms of Service, contact us at:

Email: hello@bzar.app

Website: bzar.app