The Inbox
Read and answer all your customer conversations from one place in your dashboard.
The Inbox collects all your customer conversations in one place. Messages from Gmail, Instagram, web inquiries, and BZAR arrive in a single list, sorted by the most recent activity. Open it at Inbox in your dashboard.
How to find a conversation
- Open Inbox.
- Use the search box to find a conversation by customer name.
- Use the filters to narrow the list. Depending on your account, you see a source filter (show one channel, for example Email or Instagram) or status filters and tags.
Each conversation belongs to one customer. Open the customer record to see the full history. See customers.
How to reply
- Open a conversation to read the thread. An unread thread is marked read automatically when you open it.
- Type your reply and send it.
To reply by email, two conditions must be true:
- Your Gmail account is connected. See connect your channels.
- The customer has an email address on file.
When both conditions are true, an email composer appears in the thread. The subject line defaults to "Re:" plus the subject of the last inbound email. If Gmail is not connected, or the connection expired, a banner at the top of the Inbox prompts you to connect or reconnect.
New leads
Messages from unknown senders do not enter your main conversation list. They go to the New leads view. There you can promote a sender to a customer, dismiss the lead, or mark it as spam. See lead triage.
Good to know
- Written feedback from recommendation requests also arrives in the Inbox, so you can reply to it like any other message.
- Baz can draft replies for conversations in your Inbox. Nothing sends without your approval. See what Baz does.