Approving Baz drafts

Every message Baz prepares waits in the drafts feed. Nothing sends without your approval. You can approve a draft as-is, edit it first, or dismiss it.

How to review a draft

1. Open Baz in your dashboard.
2. Open a draft card. Notifications about a draft also link to the same page.
3. Read the draft. Edit the text if you want to change it.
4. Click Approve to send it, or Dismiss to discard it.

A dismissed card disappears from the feed. Nothing is sent.

Draft types

• Campaign drafts show a recipient preview and a segment label. Segments are: dormant, lapsed quotes, and lapsed inquiries. Check the recipients before you approve.
• Review-response drafts show the customer's private feedback and the delivery channel. The channel is a BZAR direct message or an email. See recommendations for how feedback works.
• Escalation drafts send nothing. When you approve one, Baz only marks it handled. Use them as a to-do prompt.

If a send fails

Sometimes a send fails after you approve a draft. The card shows the failure. Click Retry send on the same card to send it again.

Good to know

• The feed shows up to 50 pending and approved drafts at a time.
• Reply drafts send through your inbox channels. Follow-up drafts relate to your quotes and invoices.