Listings & storefront
Your reputation
How customer recommendations build the reputation score on your storefront.
Some features roll out gradually. If you do not see this section in your dashboard, it is not enabled for your account yet.
Customers can recommend you with a thumbs up or thumbs down, plus private written feedback. The Recommendations page shows the responses and your public reputation percentage.
How responses work
- The page shows your most recent responses (the latest 25) and your outstanding requests.
- An outstanding request is a recommendation you sent that the customer has not answered yet. Requests have no deadline.
- A customer can change their answer at any time.
- Each response links to the related project, so you can see the context.
Your public score
Your storefront shows "X% would recommend" only after you receive enough responses. Before that, the storefront shows "Building reputation" instead of a percentage. This protects new vendors from one early negative response.
How to reply to feedback
Written feedback is private, and replies happen in the Inbox:
- Open the response on the Recommendations page.
- Jump to the conversation in the Inbox.
- Send your reply.
Good to know
- Baz can draft replies to customer feedback for you. You approve every draft before it sends. See approving drafts.