Product orders
Managing product orders
Track marketplace product orders, mark them shipped or delivered, or cancel.
The Orders page lists every marketplace order for your product listings. Tabs sort the orders by status: All, New, Shipped, Delivered, and Cancelled. Open an order to see its details.
How to mark an order shipped
- Open the order from the New tab.
- Click Mark as Shipped. This action is available only while the order is in Processing.
- Add a tracking number if you have one. It is optional.
The customer gets a notification when you mark the order shipped.
How to mark an order delivered
- Open the order from the Shipped tab.
- Click Mark as Delivered.
You can mark an order delivered only after you mark it shipped.
How to cancel an order
- Open the order from the New tab.
- Click Cancel Order.
When you cancel an order, BZAR does three things:
- It restores the stock for each item on your listings.
- It refunds the full payment through Stripe if the customer already paid.
- It notifies the customer.
Statuses
| Tab | Meaning | Allowed actions |
|---|---|---|
| New | The order is pending payment, or paid and in processing | Mark as Shipped (processing only), Cancel Order |
| Shipped | You sent the order | Mark as Delivered |
| Delivered | The customer received the order | None |
| Cancelled | The order was cancelled or refunded | None |
Good to know
- Order statuses move in one direction. You cannot cancel an order after you mark it shipped.
- Square and Shopify sales do not appear here. See Square and Shopify data in Analytics, and connect those accounts in the integrations directory.