Refunds
What happens to the money when you reject a paid vendor or refund a ticket.
In short: the money goes back to the person who paid, and comes out of what you were paid for it.
When you reject a paid vendor
The refund is automatic. What comes back depends on when they paid:
| They paid | What they get back |
|---|---|
| When they applied (Charge at application) | The booth price and bzar's fee. With Absorb all fees, the full booth price. |
| Nothing yet (Charge at approval, not approved) | Nothing to refund: their card wasn't charged. |
| After you approved them, then you reject them | The booth price and bzar's fee, same as above. |
An application fee is never refunded: you keep it. Card processing isn't refunded either.
Extra booths they paid for are refunded the same way.
bzar gives back its 3.9% fee on the booth, so refunding it doesn't cost you. You're only out card processing when your fee structure has you paying it.
When you refund a ticket
The buyer gets the money back, and you give back what you were paid for that ticket. Stripe never returns its card fee, so bzar only returns what's left of its 3% after that fee. On most tickets, that's nothing.
Attendees can also ask for a refund. See refund requests.
Common questions
Booth fees: who pays and when
Choose who pays bzar's fee and card processing on booth fees, when vendors are charged, and whether to add your own application fee.
Sell tickets
Add ticket types on your event's Tickets tab. Buyers pay the ticket price, and bzar keeps 3%, which also covers card processing.